MetroFax Complete Review Pro’s and Con’s
Forget looking for a dedicated machine to send faxes now as MetroFax delivers an excellent value for an online fax service; as this affordable machine lets you send and receive faxes via a web interface, your existing email client, or its modern mobile application.
What is MetroFax?
MetroFax is a comprehensive online fax service owned by j2 Global that you can use from the convenience of your home/work desktop, mobile application or different email platforms.
Unlike many other faxing options out there, MetroFax is quite intuitive and easy to use, but of course, it has some problems of its own as the web interface is outdated, and it lacks advanced features and international fax numbers.
- Low overage charges
- Good quality of the fax
- Great mobile app
- Excellent Pricing Scheme
- Charges extra for international fax numbers
- Outdated web interface
- Lacks advanced features (signatures and editing problematic password handling during account setup)
Like most other online fax services, MetroFax offers multiple pricing units. The Essential plan costs 7.95 USD per month which offers a package of 500 sent or received pages, while the Value plan costs 12.95 USD per month in which you can get double that amount to 1000.
That’s not the end of it; their most expensive plan is called Professional, which for 35.95 USD per month offers 2500 pages. With all this, if you buy an annual plan, you can get further discounts and if you exceed these page limits MetroFax will charge you 3 cents per page.
This pricing scheme is pretty amazing as it groups the sent and received pages into one single pool as opposed to the most others who do it separately, and this offers more flexibility and will be less likely to cause any pesky overage fees.
Of course, if you’re not sure if MetroFax is the right option for you, there is a 30-day free trial; although unfortunately, you’ll need to create an account and enter your credit card details.
Another thing, sending a fax to an international number (other than the US and Canada) costs extra with MetroFax. Now, the service charges will cost extra fees per page sent.
If you want to do international faxes, then there are other Fax services and pricing systems that do this job pretty well as they deduct a certain number of pages from your total based on your fax’s destination; therefore, if you’re looking for international faxing, then maybe MetroFax wouldn’t be the best option for you.
The MetroFax Experience
MetroFax’s web interface is outdated and is overdue for an upgrade as it gives a nostalgic feeling to webmail of the last decade. In short, it is quite functional but isn’t much delightful to use and neither too inviting to attract the new users.
MetroFax allows you to tag any faxes in your inbox, which is quite important, considering that MetroFax stores all of your faxes indefinitely and that the search is dependent on those tagged terms. With an old interface, it isn’t relaxing to the eye but the web interface does do its job of sending the fax.
MetroFax Via Email
On the other hand, you can use MetroFax via your email and mobile and the mobile application is better than the web interface we just talked about, and if you don’t want the messiness of the web interface then you can definitely try these options. Opposed to the web interface, the mobile application is excellent and gets the job done pretty easily.
For the first of two options mentioned above, you can use MetroFax with your existing email client and simply type in the full fax number of the recipient(s) and append @MetroFax.com to the end of each number.
This email-to-fax feature is great to work with. On the other hand, MetroFax also offers a mobile app for Android (4.4 and above) and iOS (9 and later). The app looks neat and quite frankly offers a clean user-friendly interface which should be a win-win for everyone.
All in all, it is an excellent choice if you are low on budget and you want to lead the faxes from anywhere at your earliest convenience, oh and if you don’t mind an old-school web interface.